Cancellation & Refund Policy

PRIME ENTERPRISES

1. Introduction
This Product Cancellation and Return Policy outlines the terms and conditions governing order cancellations, returns, and refunds for physical goods purchased through the PRIME ENTERPRISES platform (“Platform”), operated by PRIME ENTERPRISES. By making a purchase, you agree to the terms set forth below.

⸻

2. Order Cancellation
Before Shipment | You may cancel your order free of charge if it has not yet entered the shipping process. To cancel, please contact our customer service or use the cancellation function in your account order page.

After Shipment | Once the order has been shipped, cancellation is no longer possible. You may choose to refuse delivery or initiate a return after receiving the item, subject to the terms in the Return section below.

⸻

3. Return & Refund Eligibility

3.1 Return Window |You may return most items within 30 days of the delivery date for a full refund or exchange, provided they meet the following conditions:

 • The product is unused, unworn, and in its original saleable condition with all tags attached.

 • The product is in its original packaging, including any accessories, documentation, and free gifts.

 • A valid proof of purchase (order number) is provided.

3.2 Non-Returnable Items | The following items are generally not eligible for return unless defective or incorrect:

 • Underwear, swimwear, and other intimate apparel for hygiene reasons.

 • Customized or personalized items.

 • Items marked as “Final Sale” or “Non-Returnable” on the product page.

 • Perishable goods.

⸻

4. Return Process

4.1 Initiate Return | Log into your PRIME ENTERPRISES account, navigate to “My Orders”, select the item you wish to return, and complete the online return request form.

4.2 Return Authorization | Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Please do not return items without an RMA number.

4.3 Ship the Item | Securely package the item following the instructions and ship it to the designated address using a trackable shipping service. Return shipping costs are addressed in Section 5.

4.4 Inspection & Refund | After we receive and inspect the returned item (typically within 5-7 business days), we will process your refund or exchange. Refunds will be credited to your original payment method within 7-14 business days, depending on your bank or card issuer.

⸻

5. Return Shipping Costs 

 • If you are returning an item due to our error (e.g., wrong or defective item), we will cover the return shipping costs and provide a prepaid return label.

 • For returns due to change of mind or other personal reasons, you are responsible for the return shipping costs unless otherwise stated in our promotions.

⸻

6. Refunds

 • Refunds will be issued for the purchase price of the returned item(s). Original shipping fees are non-refundable for returns not due to our error.

 • Platform payment processing fees, if any, are non-refundable.

⸻

7. Exchanges

To exchange an item for a different size, color, or style, please follow the return process to return the original item and place a new order for the desired item.

⸻

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service within 48 hours of delivery. Do not initiate a standard return. We will arrange a free return, replacement, or refund for you promptly.

⸻

9. Policy Updates 

PRIME ENTERPRISES reserves the right to amend this policy at any time to reflect changes in business practices, legal, or regulatory requirements. The updated policy will be effective immediately upon posting on the Platform.

10. Contact Us

For any cancellation or refund queries, please contact:

Address:
Signum 37D-2-SF-17, The Millennia 2, SECTOR-37D, Gurugram, Haryana