Refund policy

1. Policy Relationship

This Refund Policy works together with our [Product Cancellation and Return]. It details the financial processing of refunds after a cancellation or return request has been fully approved under the terms of that policy.

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2. Refund Method

All refunds are processed exclusively to the original payment method used for the order. We cannot issue refunds to a different card, bank account, or via alternative methods such as cash or digital wallets not originally used.

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3. Refund Amount & Deductions

● The refund will equal the item’s purchase price.

● For order cancellations before shipment, you will receive a full refund of all charges paid.

● For returns after delivery, the original shipping cost is non-refundable unless the return is due to our error (e.g., wrong or defective item).

● Any platform or payment processing fees are non-refundable.

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4. Refund Processing Timeline

● Cancellations: Refunds for approved cancellations are initiated within 2 business days.

● Returns: The refund process begins only after we have received and accepted the returned item at our warehouse (typically within 5-7 business days of receipt).

● Bank Processing: Once initiated, please allow 7-14 business days for the funds to be credited by your financial institution.

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5. Status Updates

You will receive an email confirmation when your refund is initiated. Track the status in “My Orders” in your PRIME ENTERPRISES account.

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6. Non-Refundable Items

The following are final and non-refundable: Gift Cards, donations, and downloaded/accessed digital products

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7. Contact

If it has been more than 14 business days since initiation and you have not received funds, contact Support with your order number.